75game Privacy Policy

This Privacy Policy ("Policy") describes how 75game ("we", "us", "our", " the Platform") collects, uses, stores, and protects the personal information of individuals ("you", "your", "Player", "User") who access or use the 75game website at https://75game.app and any associated mobile applications or services.

This Policy applies to all users of the 75game platform, including registered account holders, visitors who browse without an account, and any individual who interacts with our customer support team. By accessing 75game, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete regulatory framework governing your use of the 75game platform.

75game collects personal data from you through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include the following:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes beyond what is strictly required for regulatory identity verification. Where such data is inadvertently included in documents you submit, it is handled with the highest level of care and restricted access.

75game uses the personal data it collects for specific, legitimate purposes directly related to the operation of the platform and compliance with applicable legal obligations. We do not use your data for purposes that are incompatible with those described below:

• Account Registration & Management: To create, verify, and administer your 75game player account, including processing your registration details and maintaining account security.
• Identity Verification (KYC): To comply with anti-money laundering (AML) regulations and confirm that you meet the minimum age requirement of 21 years before allowing real-money play.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT, and to maintain accurate financial records.
• Service Delivery: To provide access to casino games, sports betting markets including cricket and PSL, crash games, and all other features available on the 75game platform.
• Customer Support: To respond to your queries, handle complaints, and provide technical assistance through our 24/7 support team operating on Pakistan Standard Time (PKT).
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited conduct outlined in our Terms & Conditions.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion requests and deposit limits, and provide timely interventions where player welfare is a concern.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or in-app notification, where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Legal Compliance: To fulfil our obligations under applicable laws, regulatory requirements, and lawful orders from competent authorities.
• Platform Improvement: To analyse aggregated usage data, conduct testing, and improve the performance, features, and user experience of the 75game platform.

75game processes your personal data only where a valid legal basis exists for doing so. Depending on the specific processing activity, we rely on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 75game — including operating your account, processing bets, and handling payments.
• Legal Obligation: Processing is required to comply with applicable laws, including KYC identity verification, AML transaction monitoring, and reporting obligations to regulatory authorities.
• Legitimate Interests: Processing is necessary for 75game's legitimate interests, including platform security, fraud prevention, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your own data protection rights.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

75game uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse how players interact with the site. A cookie is a small text file placed on your device by a website. Cookies do not contain executable code and cannot access any other data stored on your device.

We use the following categories of cookies on the 75game platform:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies and load-balancing cookies. You cannot opt out of these without ceasing to use the platform.
• Functional Cookies: Remember your preferences such as language, display settings, and region selection to provide a more personalised experience.
• Analytical Cookies: Collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This information helps us improve the 75game experience.
• Security Cookies: Detect fraud, unusual login attempts, and suspicious session behaviour to protect your account and the integrity of the platform.

You can manage and control cookies through your browser settings. Most browsers allow you to block or delete cookies; however, disabling certain cookies may affect the functionality of the 75game platform, including your ability to log in and place bets. Please refer to your browser's help documentation for specific cookie management instructions.

75game does not sell or rent your personal data to third parties. We may, however, share your personal information with carefully selected third parties where necessary to operate the platform, fulfil legal obligations, or protect the rights and safety of our users. All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection standards.

The categories of third parties with whom we may share your data include:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and cryptocurrency processors facilitate deposits and withdrawals. They receive only the transaction data necessary to process your payment.
• Identity Verification Providers: Third-party KYC and AML compliance services that verify your identity documents and confirm your age and residency.
• Game Software Providers: Providers of casino games, slot titles, and live casino platforms integrated into 75game. These providers may receive anonymised session and game data for the purpose of game delivery and fairness auditing.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who support the technical operation of 75game under strict data processing agreements.
• Regulatory Authorities: Relevant licensing and regulatory bodies, law enforcement agencies, and financial intelligence units where disclosure is required by law or court order.
• Fraud Prevention Networks: Industry fraud prevention databases and networks used to identify and block known fraudulent accounts and transactions.

75game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes but is not limited to the following:

• End-to-end TLS 1.2+ encryption for all data transmitted between your device and our servers.
• AES-256 encryption for all personal and financial data stored on 75game servers.
• Multi-factor authentication requirements for staff accessing systems that contain personal data.
• Role-based access controls ensuring that employees can only access the data necessary for their specific job function.
• Regular independent security audits, penetration testing, and vulnerability assessments of platform infrastructure.
• Real-time intrusion detection and automated alerting systems monitoring for unusual access patterns or potential breaches.
• Secure, geographically redundant data backups with access restricted to authorised personnel only.

While 75game takes every reasonable precaution to protect your data, no system connected to the internet can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, enable two-factor authentication where available, and never share your login credentials with anyone else.

In the event of a personal data breach that presents a risk to your rights and freedoms, 75game will notify you without undue delay and provide clear information about the nature of the breach, the data affected, and the steps we are taking to address it.

75game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention principles are as follows:

• Active Account Data: Personal data associated with an active player account is retained for the lifetime of the account plus a minimum period of five (5) years following account closure, as required for AML compliance and dispute resolution purposes.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years in accordance with financial regulatory requirements applicable to gaming operators.
• KYC & Identity Documents: Identity verification documents are retained for the period required by applicable AML legislation, typically five (5) years from the date of the last transaction or account closure, whichever is later.
• Support Communications: Customer support correspondence is retained for three (3) years from the date of the last interaction, unless a longer retention period is required in connection with an ongoing complaint or legal matter.
• Marketing Data: Where you have consented to marketing communications, your contact details for this purpose are retained until you withdraw consent or request removal.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a user of the 75game platform, you have a number of rights with respect to your personal data. These rights are described below along with guidance on how to exercise them:

• Right of Access: You have the right to request a copy of the personal data 75game holds about you. We will provide this in a structured, commonly used format within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most information directly within your account settings.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to limitations where retention is required by law or for legitimate platform security purposes.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not wish for the data to be erased.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contract performance, you may request that we provide your data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Upon receiving such an objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team by email at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. We will acknowledge your request within five (5) business days and respond in full within thirty (30) calendar days.

75game is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21 years. Our registration process includes mandatory date-of-birth verification, and we conduct KYC checks to confirm the age of players prior to approving withdrawal requests.

If we become aware that personal data has been collected from a person under 21 years of age — whether through a fraudulent registration or any other means — we will immediately suspend the relevant account, void any associated transactions, and permanently delete all personal data connected to that account.

The 75game platform may contain references to third-party services such as payment processors and game software providers. These third parties operate their own websites and services under their own privacy policies, which are entirely independent of this Policy. 75game does not control and is not responsible for the privacy practices or content of any third-party service.

We encourage you to review the privacy policy of any third-party service you interact with in connection with your 75game account, particularly payment service providers such as JazzCash and EasyPaisa, whose data handling practices are governed by their own terms. 75game's responsibility is limited to the data it processes directly through its own platform infrastructure.

75game reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players via email or a prominent in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.

We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the 75game platform following the publication of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms.

If changes to this Policy materially affect how we use your data in a way that requires your fresh consent, we will request that consent separately before proceeding with the new processing activities.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 75game handles your personal data, please do not hesitate to get in touch. Our dedicated support team is available 24 hours a day, seven days a week, operating on Pakistan Standard Time (PKT, UTC+5).

For all privacy-related enquiries, including data rights requests, consent withdrawals, and breach notifications, please contact us by email using the details below. To help us handle your query efficiently, please include your registered username, a brief description of your request, and any relevant reference numbers in your correspondence.

We take all privacy complaints seriously. If you submit a formal complaint and are not satisfied with our response, you retain the right to escalate the matter to the relevant data protection authority or supervisory body applicable in your jurisdiction.